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[INFOGRAPHIC] HOW THE RETURNS PROCESS CAN MAKE OR BREAK YOUR CUSTOMER EXPERIENCE

Credit by Daniela Forte


With more than $350 billion in sales lost to returns in 2018, online merchants can’t afford not to build a robust returns policy. In a survey by ShipBob, 48% of customers said they returned an online purchase in the last year.  Forty-three percent said apparel was the top category to return frequently. This infographic by ShipBob highlights even more reasons about why customers make returns.

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