[INFOGRAPHIC] HOW THE RETURNS PROCESS CAN MAKE OR BREAK YOUR CUSTOMER EXPERIENCE

WorldLine Technology
Jun 7, 2019
1 min read

Credit by Daniela Forte

With more than $350 billion in sales lost to returns in 2018, online merchants can’t afford not to build a robust returns policy. In a survey by ShipBob, 48% of customers said they returned an online purchase in the last year. Forty-three percent said apparel was the top category to return frequently. This infographic by ShipBob highlights even more reasons about why customers make returns.