Future of Retail Operation : Winning in a Digital Era

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Heightened customer expectations, massive advancements in technology, and the rise of omnichannel commerce are just a few of the trends reshaping the world of retail. In an industry already known for thin margins, these changes can increase cost pressures and uncertainty for retailers—all while opening the door to significant opportunities. Traditional approaches will no longer work in the face of change; now is the time to clearly define new aspirations, make fundamental changes to operating models, and rethink retail. Those that make moves now may enjoy a sustained advantage for decades to come.