TOP TRENDS DRIVING RETAIL GROWTH: AI, VOICE & THE REIMAGINED STORE

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Today’s retailers seem to finally understand that fickle, digitally savvy consumers have increasingly high expectations, and that the old playbook won’t ensure future success. According to a recent PSFK study, 54% of consumers expect retailers to be able to institute change within six months. While digitally native brands are imbued with an agile mindset and a customer-first, digital-first philosophy, most established traditional merchants are not, and can’t move that quickly.

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